Track Your Order
Every order lives in your account, with its current status and the carrier tracking number as soon as the vendor ships it.
What the statuses mean
- Pending — payment confirmed, waiting for the vendor to pick and pack.
- Processing — the vendor is preparing your part for despatch.
- Shipped — on its way. Your tracking number appears here and is emailed to you.
- Delivered — the carrier has confirmed delivery. Your 30-day return window starts now.
No tracking email?
Check the spam folder for the address you used at checkout. Tracking is only sent once the vendor buys the label, which can take up to their stated handling time — usually one business day.
Parcel late or missing?
If tracking has not moved for several days, or the carrier says delivered and nothing arrived, contact us and we will chase the vendor and the carrier for you.