Returns & Refunds
Parts are sold by independent vendors on this marketplace, so returns are handled by the vendor who shipped your order. These rules apply to every vendor selling here.
How to return a part
Start from your order
Open My Orders, find the order and choose Request a return. You have 30 days from delivery.
Tell us why
Pick a reason and add a photo if the part arrived damaged or is not what was described.
Ship it back
The vendor reviews the request and sends return instructions. Keep your tracking number.
Get refunded
Once the vendor receives and inspects the part, the refund goes back to your original payment method.
The 30-day window
Most parts can be returned within 30 days of delivery, unused and in their original packaging. Electrical parts, special orders and parts that have been fitted may not be returnable — the listing will say so before you buy.
Who pays for return shipping
- Our mistake — wrong part sent, part damaged in transit, or the listing was inaccurate: the vendor pays return shipping and refunds you in full.
- Changed your mind — ordered the wrong part or no longer need it: you pay return shipping, and the original shipping charge is not refunded.
Wrong fitment
Fitment data is a guide, not a guarantee. Always check the part number against the one on your vehicle before fitting. If a part is listed as fitting your vehicle and it does not, that counts as an inaccurate listing and return shipping is covered.
Refunds
Refunds are issued to your original payment method through Stripe once the vendor has received and inspected the return. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Cancelling an order
You can cancel free of charge any time before the vendor ships. Once it has shipped, treat it as a return.
Something gone wrong?
If a vendor is not responding, contact us and we will step in.